topic Re: Iphone 7 not connecting to network in Get Support

Iphone 7 not connecting to network

Catherine1962 — Thu, 07 Dec 2023 22:28:24 GMT

Tried all the trouble shooting tips I can find.

Re: Iphone 7 not connecting to network

Phil_Adelphus — Thu, 07 Dec 2023 22:35:13 GMT

@Catherine1962 Are you a new customer, or are you an existing customer and this is a new problem? Are you using a physical sim or an esim?

Re: Iphone 7 not connecting to network

HALIMACS — Thu, 07 Dec 2023 22:37:43 GMT

@Catherine1962

If you are within the service area, try rebooting your device and resetting network connections.

Re: Iphone 7 not connecting to network

Catherine1962 — Thu, 07 Dec 2023 22:38:40 GMT

New customer, physical sim

Re: Iphone 7 not connecting to network

Phil_Adelphus — Thu, 07 Dec 2023 22:40:28 GMT

@Catherine1962 You can contact customer service at this link if the suggestions by @HALIMACS don't help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They'll reply to your community inbox at the envelope icon top right, or at Messages in a drop down from your avatar.

Re: Iphone 7 not connecting to network

lunalightning1 — Thu, 07 Dec 2023 23:11:15 GMT

i think the network is down right now. I have also been trying to connect on my samsung s29 fe and it is showing no internet connection and all of my settings are correct . It has not been an issue for me in the past but is at the moment so i would suggest giving it a bit of time. If you are just connecting for the first time i would suggest to reset network settings on your phone but like i say id wait a bit because your post i see 35 mins ago and im having the same problem,

Re: Iphone 7 not connecting to network

HALIMACS — Thu, 07 Dec 2023 23:11:54 GMT

This may be a stupid question, @Catherine1962 , however i gather the device has worked before, with another provider?

Can you try another SIM card (from a friend/relative/neighbor) to ensure the device can (in fact) connect to a mobile network?

While you're at it, try your recently activated Public Mobile SIM card in another device to see if it can connect to the network.

Re: Iphone 7 not connecting to network

Catherine1962 — Thu, 07 Dec 2023 23:22:35 GMT

Hello,

Thanks for the input.

Same phone different Public Mobile SIM and it works.

Problem with the SIM or the number not yet ported over?

Re: Iphone 7 not connecting to network

Catherine1962 — Thu, 07 Dec 2023 23:25:12 GMT

New SIM not working in either phone.

Re: Iphone 7 not connecting to network

Phil_Adelphus — Thu, 07 Dec 2023 23:36:08 GMT

@Catherine1962 "r the number not yet ported over?" Did you get a text message on your old provider's sim asking you to authorize the port, and you replied YES before putting the PM sim in the phone?

Re: Iphone 7 not connecting to network

lunalightning1 — Thu, 07 Dec 2023 23:36:44 GMT

tried in the last minute and appears the network is down. In seeing you are a new customer adding a new sim its really important to follow the swap over from your previous provider exactly as instructed keeping your previous providers sim and connection going until precisely the right moment as to swap. Then only do you insert the public mobile sim and for me had to reset network setting to get it to work . I am using my phone in the south surrey area and have no network connection at the moment. I would also have to ask is anyone else having an issue with not connecting to the network right now? If thats the case you must wait for the network to be up and running. I believe it down now

Re: Iphone 7 not connecting to network

Phil_Adelphus — Thu, 07 Dec 2023 23:49:30 GMT

@lunalightning1 " have to ask is anyone else having an issue with not connecting to the network right now?"

Working fine in my part of Ontario. Last few times I've looked at the Telus outages map there have been outages in BC and Alberta. You might want to check that.

Re: Iphone 7 not connecting to network

lunalightning1 — Thu, 07 Dec 2023 23:52:05 GMT

Okay my bad network is running but what i said about the card swap is a must for porting over. Hope this helps

Re: Iphone 7 not connecting to network

BKNS27 — Fri, 08 Dec 2023 01:58:30 GMT

@Catherine1962

My sister is using an iPhone 6 with PM SIM…no issues.

Sounds like a porting issue. Did you reply with YES to confirm you are porting over with the old SIM in your phone?

It is the most important step in the porting.

Re: Iphone 7 not connecting to network

computergeek541 — Fri, 08 Dec 2023 04:49:26 GMT

@BKNS27 wrote:
@Catherine1962
My sister is using an iPhone 6 with PM SIM…no issues.
Sounds like a porting issue. Did you reply with YES to confirm you are porting over with the old SIM in your phone?
It is the most important step in the porting.

The new Public Mobile SIM card not wokring in the phone/not connecting to the network isn't a porting issue. Even with a failed port, there would still be a network connection. Data would work, and ougoing text messages and outgoing phone calls would also work. Someing incoming text messages and some incoiming phone calls would also work as long as they originale from within Telus.