topic Re: Unlock phone in Get Support

Unlock phone

Michlou — Thu, 07 Dec 2023 21:51:39 GMT

I have given my old phone to a friend and she needs it unlocked.
The old phone was on public mobile, I took my SIM card and put it in my new phone no problem.
I can’t seem to find how to get the old phone unlocked. I try to open a help ticket and keep getting an error message. It is proving very difficult to reach an actual person with Public mobile.

Re: Unlock phone

Handy1 — Thu, 07 Dec 2023 21:54:39 GMT

@Michlou Did you get the phone from PM years ago , is only way they can help otherwise you need to get the unlock code from the carrier the phone came from originally. But here’s link for support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unlock phone

BKNS27 — Thu, 07 Dec 2023 21:54:46 GMT

@Michlou

Bring it into a Telus/Koodo/Mobile Klinik store to have unlocked but if you got the phone after December 1, 2017…it is unlocked.

Re: Unlock phone

Phil_Adelphus — Thu, 07 Dec 2023 21:55:34 GMT

@Michlou Have you tried putting a sim card from another carrier in the phone to see if it is still locked? To contact customer service send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They'll reply at the envelope icon top right or at Messages under the avatar. The chatbot/ticketing system has been broken since earlier this year unfortunately and doesn't always work

Re: Unlock phone

Yummy — Thu, 07 Dec 2023 21:58:04 GMT

Only original provider can unlock your phone. If that was PM and you had service before 2017 then youhave to get in touch with PM agent.

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Unlock phone

Phil_Adelphus — Thu, 07 Dec 2023 21:59:07 GMT

@BKNS27 There was some carry-over into 2018, I bought a 2017 phone in spring 2018 and it was locked to the carrier. I'm guessing they didn't go back through old stock and unlock them before they sold them.

Re: Unlock phone

BKNS27 — Thu, 07 Dec 2023 23:46:20 GMT

@Phil_Adelphus

It must be because the official announcement by the CRTC was on December 1/17 and carriers were not to lock.

https://www.google.com/search?q=locked+phones+canada&rlz=1CDGOYI_enCA988CA988&oq=&gs_lcrp=EgZjaHJvbWUqCQgDEEUYOxjCAzIJCAAQRRg7GMIDMgkIARBFGDsYwgMyCQgCEEUYOxjCAzIJCAMQRRg7GMIDMgkIBBBFGDsYwgMyCQgFEEUYOxjCAzIJCAYQRRg7GMIDMgkIBxBFGDsYwgMyCQgIEEUYOxjCAzIJCAkQRRg7GMIDMgkIChBFGDsYwgMyCQgLEEUYOxjCAzIJCAwQRRg7GMIDMgkIDRBFGDsYwgMyCQgOEEUYOxjCAzIJCA8QRRg7GMIDMgkIEBBFGDsYwgMyCQgREEUYOxjCAzIJCBIQRRg7GMIDMgkIExBFGDsYwgPSAQ02ODY1NDE0NjBqMGo3qAIUsAIB&hl=en-US&sourceid=chrome-mobile&ie=UTF-8