topic Re: Sim card delivery in Get Support

Sim card delivery

Steve153758 — Thu, 07 Dec 2023 21:26:05 GMT

Hi I ordered my sim card for delivery but Still Have not received it past 7 days and estimated delivery date. Could you Please help look into it. It's urgently needed for my grandma. Thanks

Re: Sim card delivery

Handy1 — Thu, 07 Dec 2023 21:27:38 GMT

@Steve153758 It should be coming soon but

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card delivery

Yummy — Thu, 07 Dec 2023 21:28:25 GMT

This is regular complain from new customers. Officially delivery is between 5-10 business days but it could be way longer (if it arrives at all). You could wait few more days and then ask agent for replacement.

Re: Sim card delivery

Epic — Fri, 08 Dec 2023 03:31:25 GMT

PM has to spend so much work force on this. It could easily point new customers to get a sim card from local Telus stores or order from Amazon. Then there will be no questions, no fixes , and no complains. Customers can get into the system earlier, PM can make one more month of profit.