topic Re: SIM card Delivery in Get Support

SIM card Delivery

Grewal-Moh00 — Thu, 07 Dec 2023 21:22:15 GMT

Hey! I have ordered a Sim card online 2 weeks ago. And I never Received it only to find out today that Unit number is missing from address. Usually when this happens I have to pick orders from canada post itself. I am not sure this time as I don't have Tracking number. I can't even get a hold on any live agent or someone. I don't know whom to Contact.

Re: SIM card Delivery

Handy1 — Thu, 07 Dec 2023 21:07:44 GMT

@Grewal-Moh00

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card Delivery

Sansan — Thu, 07 Dec 2023 21:09:06 GMT

Hello @Grewal-Moh00 ,

Sim cards can take up to 4 weeks to be received. Since the address was incorrect it might or not make it to you. If it's over 10 business days you can send a message to the below and ask if they can reimburse you. No guarantees.

You can pickup a card for 10$ at a local Telus store or purchase online from places such as Amazon.

Contact agents to confirm if they can credit you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437