topic Cannot update payment method in Get Support

Cannot update payment method

Jluong — Thu, 07 Dec 2023 21:56:05 GMT

Hello,

I cannot update my payment method on my account. The error "Sorry, we’re not able to process this request at this time. Please try again later." pops up. Any idea how I can have this fixed? I tried calling my bank and they said there no issues on their end. Just want to make sure I make the payments in time for the auto pay discount 😅 TIA!

Re: Cannot update payment method

hairbag1 — Thu, 07 Dec 2023 18:30:04 GMT

@Jluong

try logging in to your account on a laptop to edit payment details. Alternative is to get payment vouchers at Shell gas then dial 611 to add 'em to your account for renewal.

Re: Cannot update payment method

Yummy — Thu, 07 Dec 2023 18:30:29 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If that does not work for you, contact agent for assistance.

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Cannot update payment method

Handy1 — Thu, 07 Dec 2023 18:31:08 GMT

@Jluong To many failed attempts and you may need to wait one full hour and try again , and when you do try incognito or private mode or from the APP even , if still the same use this direct link to support to help update for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot update payment method

will13am — Thu, 07 Dec 2023 19:50:04 GMT

@Jluong , it is possible that your credit card has been locked out due to too many failed attempts. It takes about 24 hours for the lock out to reset.