topic Re: Changing service provider in Get Support

Changing service provider

RashidS — Thu, 07 Dec 2023 17:27:16 GMT

I am changing from Public to Koodo, would like to keep the same number. Koodo is telling me my phone is locked by Public Mobile. I own my phone, why would public lock my phone? How to get it locked? Thanks

Re: Changing service provider

hTideGnow — Thu, 07 Dec 2023 17:29:52 GMT

HI @RashidS

you for sure able to move your number to Koodo as Koodo and PM both owned by Telus and on the same system

Koodo can in fact just move the number

but you can also submit ticket with agent to confirm, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing service provider

Handy1 — Thu, 07 Dec 2023 17:31:04 GMT

@RashidS Koodo should be able to unlock it for you as public mobile and Koodo is telus but here’s a link to PM support to unlock phone for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing service provider

Yummy — Thu, 07 Dec 2023 17:31:37 GMT

PM is not locking anybody's phone.
Any Canadian phone purchased since 2018.12.01 have to be unlocked. Easiest way to check is to put some other SIM into your phone (Bell, Rogers, etc.) and see if it works.

Porting should be straight forward. You initiate transfer at Koodo, keep PM SIM to reply on SMS within 90 minutes with YES and that should do it.

Re: Changing service provider

BKNS27 — Thu, 07 Dec 2023 18:17:07 GMT

@RashidS

This is not true since it is illegal to lock phones in Canada since December 1, 2017.

Re: Changing service provider

pmdrone — Thu, 07 Dec 2023 18:33:14 GMT

It's still locked, though. This happens again and again - even though it's supposedly illegal.

Re: Changing service provider

Phil_Adelphus — Thu, 07 Dec 2023 18:56:24 GMT

@pmdrone I agree, yes it does, it happened to me. I bought a 2017 phone in 2018 and I guess they hadn't unlocked it from the year before. I had to get the carrier to send me the unlock code.