topic Re: I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible in Get Support

I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

yack — Thu, 07 Dec 2023 15:12:37 GMT

it is not a big deal since they were holiday bonus which is free. but why? if the black friday deal of 40G on 5g unlimited with reduced speed. at least i am happy with the price plus reward.

Re: I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

Handy1 — Thu, 07 Dec 2023 15:20:58 GMT

@yack It should remain on your account and be usable again if you ever change back to 4G/3G plan . Your new plan has unlimited data anywyas

Re: I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

Phil_Adelphus — Thu, 07 Dec 2023 15:22:25 GMT

@yack If an unlilmited 5G plan then yes, that's what happens to the holiday bonus data. It just stays on the account until you switch back to a compatible plan.

Re: I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

hairbag1 — Thu, 07 Dec 2023 15:22:55 GMT

@yack

message Customer Support to return it. Your gifted data is yours to keep...even if you don't use it. There's no mention of losing gifted data in the plan info either.

Re: I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

yack — Thu, 07 Dec 2023 15:25:14 GMT

I see, i guess mine is 5g now ,so the old bonus is useless, thanks man. wish they have a 20-dollars plan with a couple g data for lighter user.

Re: I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

yack — Thu, 07 Dec 2023 15:27:45 GMT

other guys said they remained if you switch back to 4g.

Re: I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

Phil_Adelphus — Thu, 07 Dec 2023 15:34:37 GMT

@yack Yes, if you go to the note under the incompatible add-on box in your account it confirms that. I tried to copy and paste it here but the system objected, something about a file type not supported.

Re: I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

will13am — Thu, 07 Dec 2023 15:44:05 GMT

It would have been better if they allowed data add-ons to be used to before switching to the heavily throttled data.

Re: I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

computergeek541 — Thu, 07 Dec 2023 22:19:56 GMT

@hairbag1 wrote:
@yack
message Customer Support to return it. Your gifted data is yours to keep...even if you don't use it. There's no mention of losing gifted data in the plan info either.

There isn't any need to contact a customer support agent for this. No add-ons have been lost. They're still on the account but can't be used in conjunction iwth an unlimted 5G plan.