topic Re: Unlock phone in Get Support

Unlock phone

vdeganis — Tue, 04 Jan 2022 09:42:41 GMT

Hi,

Today I went to a store to activate and open an account which I did. They also gave me a new phone number. However, my phone was blocked at that time. The guy told me to call the previous company to unlock the phone and get the code. I have the code now but I don't know what to do now. Could you please advise what I should do?

Thank you,

Virna

Re: Unlock phone

Anonymous — Sat, 01 Jan 2022 00:36:57 GMT

@vdeganis

which model and brand your device!!

Re: Unlock phone

Anonymous — Sat, 01 Jan 2022 00:37:03 GMT

@vdeganis : Fully power down the phone. Insert SIM. Turn on phone. Any message prompt come up?

What make/model phone is it?

Re: Unlock phone

softech — Sat, 01 Jan 2022 00:38:13 GMT

@vdeganis

Just put in a SIM card different from where the phone was originally from (if it is a Rogers phone, put in a PM SIM. Similarly , it was from Telus before, put in a Rogers or Bell SIM)

When you boot up the phone, it would give you a message saying enter the unlock code and then you can enter the code provided

Re: Unlock phone

Anonymous — Sat, 01 Jan 2022 00:39:11 GMT

@vdeganis

How to enter the unlock code provided by your phone carrier to unlock your Galaxy phone.

Re: Unlock phone

vdeganis — Sat, 01 Jan 2022 00:44:37 GMT

yes, it did. thank you. Now, I would like to know how the voicemail works. Can you help me with this?

Re: Unlock phone

Anonymous — Sat, 01 Jan 2022 00:47:52 GMT

@Anonymous : 1. Where did you get Samsung from in this thread?

2. I've noticed this before but for obvious reasons haven't thought it mattered enough to take on the fight...exclamation marks are used for yelling or surprise. Question marks are used for questions. You can even combine them to ask something in a surprised manner.

just fyi Do what you like with it.

Re: Unlock phone

Anonymous — Sat, 01 Jan 2022 00:45:41 GMT

@vdeganis wrote:
yes, it did. thank you. Now, I would like to know how the voicemail works. Can you help me with this?

@vdeganis

Help Articles (publicmobile.ca)

Re: Unlock phone

Anonymous — Sat, 01 Jan 2022 00:49:57 GMT

@vdeganis : The above and this one is still valid.

Re: Unlock phone

softech — Sat, 01 Jan 2022 00:52:03 GMT

@vdeganis you can follow this to setup the voicemail

https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

Re: Unlock phone

BKNS27 — Sat, 01 Jan 2022 00:55:08 GMT

@vdeganis

Please note that the Community frowned upon if you pick yourself as a solution.

Re: Unlock phone

vdeganis — Sat, 01 Jan 2022 01:05:31 GMT

I don't understand what you mean. I received a solution, I tried it, and it worked. I am not sure what you are saying.

Re: Unlock phone

Anonymous — Sat, 01 Jan 2022 01:12:22 GMT

@vdeganis : Some forums have like a close thread kind of function. This one, the OP (you) chooses a reply that answers their question. That solution is worth a tiny amount of value to the person who you chose as the reply.

It's rather frowned upon to ask a question and then answer it yourself (or a sock puppet account) and then give the solution to that account.

There are rare occurrences where some time much later in a thread where no one has come up with an answer that the OP discovers an answer and they are reasonably entitled to have earned that solution.

It's also useful for future readers to see the thread and see the solution.

Re: Unlock phone

vdeganis — Sat, 01 Jan 2022 01:33:14 GMT

Did I say that I answer the question by myself? If I did, I didn't mean it. I am new in this forum so maybe I touched something wrongly.

Re: Unlock phone

Anonymous — Sat, 01 Jan 2022 01:35:50 GMT

@vdeganis : The Accept as solution button is to be clicked on the post that answers your question.

Don't worry about it. You can undo it if you like or a moderator might come along and change it. But we don't know what solved your question.

Re: Unlock phone

softech — Sat, 01 Jan 2022 01:36:03 GMT

@vdeganis Yes, you have clicked "Accepted as Solution" on one of your own reply.

You can go back and click on the 3 Dots on the top right of that reply, click Not a solution to reverse it.

Re: Unlock phone

vdeganis — Sat, 01 Jan 2022 01:53:40 GMT

Thank you, It worked.

Please note that when I responded "accept as a solution", I thought that I was responded to the other person that I was accepting his solution... confussing!