topic Cancel service in Get Support

Cancel services

Ewrench07 — Thu, 07 Dec 2023 00:10:59 GMT

I haven’t received a sim, I jeep getting charged monthly. Everytime I sign in to my account it takes me to the continue activation and then it asks me for payment information again.
mom getting really frustrated and I just want a refund and to cancel services that I’m not using

Re: Cancel services

Priority — Wed, 06 Dec 2023 23:50:35 GMT

This should be posted in the 'Get Support' Section. @softech

Re: Cancel services

Dunkman — Thu, 07 Dec 2023 00:09:03 GMT

@Ewrench07

When did you order the SIM card? It should take about 10 business days to arrive. If more than 10 business days, you will need contact customer service agent.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Cancel service

Ewrench07 — Thu, 07 Dec 2023 03:18:27 GMT

I would like to cancel my service as I can’t seem to do it myself. My account still wants me to complete payment information and I still do not have a public mobile sim therefore I am paying for services I am not using. I need help, every time I try to talk to an agent it says they are unavailable.

Re: Cancel service

Dunkman — Thu, 07 Dec 2023 03:26:18 GMT

@Ewrench07

As mentioned in your earlier post, you will need to contact customer service agent.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect a few hours wait for response. Check your private message inbox for response. (envelope icon on upper corner of website).

I will merge your two posts together.