topic Re: New Sim, old phone in Get Support

New Sim, old phone

Crissyzucc — Thu, 07 Dec 2023 02:16:06 GMT

Hi! I have a spare sim. I'd like to use it in my phone as the one I currently have is super old and I think it's causing me to not be able to download at 5g speeds. Do I need to register the SIM or is just updating it in my profile and inserting it enough??

Re: New Sim, old phone

computergeek541 — Thu, 07 Dec 2023 02:23:52 GMT

@Crissyzucc wrote:
Hi! I have a spare sim. I'd like to use it in my phone as the one I currently have is super old and I think it's causing me to not be able to download at 5g speeds. Do I need to register the SIM or is just updating it in my profile and inserting it enough??

The new SIM card only needs to be attached by using your Self Serve account. However, it's unlikely to fix any service issues.

Re: New Sim, old phone

jc90 — Thu, 07 Dec 2023 02:24:24 GMT

Should work, but it also depends on the phone, whether its unlocked, how old it is, etc. Doesnt hurt to insert and try though!

Re: New Sim, old phone

Crissyzucc — Thu, 07 Dec 2023 02:47:33 GMT

I'm having issues as I have a 5g olan, but in my connection setting it doesn't list 5g as an option. Only 4g, 3g, etc. I read somewhere that old sims are sometimes the problem.

Re: New Sim, old phone

DennyCrane — Thu, 07 Dec 2023 03:00:36 GMT

If you have a spare sim that's new, just login to your account, hit the +, then go to Profile, then go down to SIM and select the pencil icon to edit the SIM number.

As others have said though, it's unlikely to solve your problem. What phone are you using?

Re: New Sim, old phone

Jedi1 — Thu, 07 Dec 2023 04:02:47 GMT

If your phone is older, it may not be capable of 5G. My son has an SE 2020 for example and he uses LTE on the 5G plan since he can’t set his phone to 5G.