topic Re: Change new subscription plan and start immediately in Get Support

Change new subscription plan and start immediately

MoonieBobb — Thu, 07 Dec 2023 00:41:44 GMT

I'd like to start my new subscription plan immediately, does anyone know how to make that change?

Re: Change new subscription plan and start immediately

NewCus — Thu, 07 Dec 2023 00:46:51 GMT

Contact CS_Agent through the below link and describe your wish and wait for their response. CS_Agent is quite good with this through my personal experience.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change new subscription plan and start immediately

computergeek541 — Thu, 07 Dec 2023 01:00:42 GMT

@NewCus wrote:
Contact CS_Agent through the below link and describe your wish and wait for their response. CS_Agent is quite good with this through my personal experience.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer support agents don't need to be contacted to perform an immediate plan change. However, customers would need to understand that there are no refunds and credits given for the time remaining on current plan. Also, the full amount for the new plan would be due immdiately.

Re: Change new subscription plan and start immediately

Sansan — Thu, 07 Dec 2023 01:06:32 GMT

Hello @MoonieBobb

Once signed into your account, click on 'Subscriptions and Add- OnS', select Change Subscription. This is a self service site. You do it yourself.

There is the option to Change plan now or Change on Renewal. Keep in mind that this is pre paid, so changing now will not be pro rated and you will immediately be changed for the new plan also.

If you change on Renewal you will only be charged once, finishing the current 30 days and billed for the new amount upon renewal.

Re: Change new subscription plan and start immediately

MoonieBobb — Thu, 07 Dec 2023 01:36:41 GMT

Thank you for your reply Sansan. But the thing is I chose Change on Renewal at the time I select the new Subscription. For some reason, I'm running out of data, that's why I'd like to know how I can start the new Subscription right away. I don't see any option in my account now..

Anyway, much appreciated for your help!

Re: Change new subscription plan and start immediately

MoonieBobb — Thu, 07 Dec 2023 01:38:39 GMT

Thanks for your help. I tried to contact agent but it seems like they are offline.. Just try to see if somebody can help

Re: Change new subscription plan and start immediately

computergeek541 — Thu, 07 Dec 2023 01:54:27 GMT

unnecessary repetition

Re: Change new subscription plan and start immediately

Grand_Total — Thu, 07 Dec 2023 14:36:41 GMT

@MoonieBobb Is the plan you want to change to available now, or has it been removed? If the latter I think you may have to wait for the change to happen on renewal.

Re: Change new subscription plan and start immediately

MoonieBobb — Tue, 12 Dec 2023 02:51:39 GMT

@Grand_Total The plan has been removed so I have to wait for the renewal... Thanks for your reply.