topic Re: How do I submit a ticket in Get Support

How do I submit a ticket

Fred90 — Thu, 07 Dec 2023 00:58:18 GMT

How do I submit a ticket?

Re: How do I submit a ticket

NewCus — Thu, 07 Dec 2023 00:43:35 GMT

Click on the below link, describe your issue and wait for CS_Agent response.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I submit a ticket

HALIMACS — Thu, 07 Dec 2023 00:48:49 GMT

@Fred90

Public Mobile used to use the SIMon chatbot (lower right) to initiate service tickets - alas, that's been broken since earlier this year.

To contact a Customer Support Agent, send a private message to them by clicking here.

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: How do I submit a ticket

Chalupa_Batman — Thu, 07 Dec 2023 01:43:06 GMT

Hi @Fred90

Curious, is there anything we can help you with? We're all customers like you. But lots of knowledge stored in our noggins!

Re: How do I submit a ticket

Fred90 — Thu, 07 Dec 2023 02:01:35 GMT

iPhone SE

installed a Public Mobile SIM card

phone is now in SOS mode which I can’t get out of to receive a code from Public to activate the card

Re: How do I submit a ticket

Chalupa_Batman — Thu, 07 Dec 2023 02:15:11 GMT

Oh. That is understandable. I have the iPhone SE 2020 myself. Here, you can try this and see if you get the code. You may need to click on RESEND CODE a few times for it to pop up.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.