topic Re: How do I cancel my account. in Get Support

How do I cancel my account.

4Christina — Sun, 10 Dec 2023 00:00:58 GMT

I am having an awful time to cancel my account. I logged into my account, I am trying to get to a payment tab, however I am unable to find it! This has been so frustrating! It used to be easy to make changes, now I seem to be going around in circles. Can someone please help?

Re: How do I cancel my account.

softech — Thu, 07 Dec 2023 00:20:34 GMT

@4Christina

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: How do I cancel my account.

Phil_Adelphus — Thu, 07 Dec 2023 00:26:36 GMT

@4Christina If the problem is what I think it is, you can get to the payment tab etc. by tapping/clicking on the > or + symbol at the bottom left of the page and the navigation tab will slide out. It's not very obvious.