topic Add-on refund in Get Support

Add-on refund

kim-possible — Wed, 06 Dec 2023 22:53:58 GMT

I didn’t notice that expiries were added to the add-ons. (It used to be that the add-ons carried forward until they were used up.) I added too much data before I realized the change. How do I refer er a refund for an addon in order to add a different one?

Re: Add-on refund

Priority — Wed, 06 Dec 2023 22:55:42 GMT

Message the CS_Agent and say it was a mistake, they should be willing to remove and reinverse you for the Add-ons.

Re: Add-on refund

Handy1 — Wed, 06 Dec 2023 22:55:42 GMT

@kim-possible !yes it used to be roll over data add on since march /april this year with new system update that changed and it now expires 30 days after purchase . If you don’t use it you can try contact support and see if they can reverse it for you . Best of luck

send a private message To CS_Agents

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437