topic Re: Text from PM related to complaints in Get Support

Text from PM related to complaints

Shubh2023 — Wed, 06 Dec 2023 21:37:14 GMT

Hey y'll

Got this text from PM, a while back today, also thought of asking you guys about it

Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more about your rights as a wireless consumer and to view the consumer checklist, visit https://www.publicmobile.ca/privacy-legal. Free msg.

Did you guys get it too?

Re: Text from PM related to complaints

Handy1 — Wed, 06 Dec 2023 21:22:25 GMT

@Shubh2023 Yes I’ve gotten this message from PM before . I just ignore iit .

Re: Text from PM related to complaints

Sansan — Wed, 06 Dec 2023 21:26:46 GMT

I would assume that this is a generic message that they sent to you because you filed a complaint about something. If you didn't file a complaint, you shouldn't have received it.

If you did, then they are just telling you about your options.

Re: Text from PM related to complaints

Handy1 — Wed, 06 Dec 2023 21:29:56 GMT

@Sansan I think they just send it to inform people of their rights as wireless consumer I never lodged a complaint and I e gotten it too . because 1 don’t complain 2 because no one listens and 3 the ones that do listen don’t care anywyas 🙂

Re: Text from PM related to complaints

DennyCrane — Wed, 06 Dec 2023 22:16:15 GMT

Regulatory requirement

https://www.ccts-cprst.ca/about-ccts/participating-service-providers/compliance-monitoring/

Because PM is prepaid and we don't get a bill per se, they send the notice via text.

Re: Text from PM related to complaints

HALIMACS — Wed, 06 Dec 2023 22:48:35 GMT

Mobile service providers are required, by legislation, to provide this information to their subscribers on a regular basis.

Notice they say "unresolved complaints"

The expectation with most regulatory (or quasi-judicial) bodies which receive complaints against the companies they regulate is that the consumer shall attempt resolution with the company before contacting the regulator.

While this may not be strictly stipulated, it's strongly encouraged to get a better outcome.

Re: Text from PM related to complaints

Priority — Wed, 06 Dec 2023 22:54:22 GMT

*Unresolved Complaints* cough cough the $29 • 10GB Black Friday Plan no one could get and CSA would not acknowledge!!! 😡😡

I also got it as well, yes.

Re: Text from PM related to complaints

Phil_Adelphus — Wed, 06 Dec 2023 22:59:40 GMT

@Priority "the $29 • 10GB Black Friday Plan no one could get"

You can still get it - if you're a new activation in Quebec.

Re: Text from PM related to complaints

Chalupa_Batman — Wed, 06 Dec 2023 23:22:00 GMT

I too got this. Do not delete it. Some say ignore it, I say keep it. It's good to have it on hand in case you have any serious issues with Public Mobile. With that being said, this is such a hardcore community of knowledge that most problems can be solved by asking here. Worse case, if it's something that can't be fixed here, CS Agents are there to help. So are their supervisors if you need to escalate it that far. What I'm saying is there are so many avenues to use before going to the CCTS.