topic Re: SIM card not received in Get Support

SIM card not received

Kimikasey — Wed, 06 Dec 2023 20:42:43 GMT

I had ordered SIM card on Nov, and now it’s already over 10 days and I tried to look for help there’s no way to contact agents or anyone, keep telling me need to submit a ticket but in the ticket I need to provide order number, but I didn’t receive any order number and not even my account number, I only received an email said I purchased the monthly subscription and a SIM card with my name and address also it’s said will delivery within 2 business days, how long I still need to wait or what you going to do?

Re: SIM card not received

softech — Wed, 06 Dec 2023 20:44:24 GMT

@Kimikasey

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM card not received

Handy1 — Wed, 06 Dec 2023 20:47:48 GMT

@Kimikasey

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card not received

Kimikasey — Wed, 06 Dec 2023 20:48:43 GMT

As I said earlier I can’t open a ticket because I don’t had order number it’s not letting me submit the ticket, and I had already paid the SIM card why should I pay again for it?

Re: SIM card not received

Handy1 — Wed, 06 Dec 2023 20:49:55 GMT

@Kimikasey Use the link in one of our posts will let you message support

Re: SIM card not received

softech — Wed, 06 Dec 2023 20:57:56 GMT

@Kimikasey better to buy in person from Telus/Koodo/MobilrKlinik so you don't have to wait further. But ask Support to reimburse.

Use the link about to message support, it is different from Chatbot ticket and it works