topic Re: I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two we in Get Support

I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two weeks.

JINCHUN — Wed, 06 Dec 2023 20:22:37 GMT

I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two weeks. How can I return this SIM card and get my money back?

Re: I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two we

softech — Wed, 06 Dec 2023 20:26:56 GMT

@JINCHUN if you got the card in person because the sim delivery yool too long, I suggest you to complain to PM support and ask them to reimburse you the cost of the extra sim card

Please message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two we

Handy1 — Wed, 06 Dec 2023 20:30:21 GMT

@JINCHUN You have to ask support if they can compensate you for buying second sim due to first one taking to long to arrive ,be best if you still have refit for the one you picked up at Telus store to submit it

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two we

Epic — Wed, 06 Dec 2023 20:36:17 GMT

Send private message to CS_agent. They will help you out. I have had such experience. They are very helpful.

I don't really understand why the sim card slow mailing is still promoted as two-day delivery to home. It is misleading and causing CS_agent a lot of extra work.

Re: I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two we

softech — Wed, 06 Dec 2023 20:39:01 GMT

@Epic the 2 days is about when PM will shop out the sim, not when the customer will get the sim.

It is true we saw some complaints about unusual long delivery , but we also have feedback that sim arrived with a weekz so the experience really varies

Re: I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two we

computergeek541 — Thu, 07 Dec 2023 00:12:05 GMT