topic Re: Subscription not activated in Get Support

Subscription not activated

gmjerry — Wed, 06 Dec 2023 19:18:49 GMT

After receiving my SIM I tried to activate my subscription by transferring my number from Koodo. On step 6 it just says "Subscription not activated." The only option I have on the app is to contact support (no live users any time I've tried). The bot just tells me to sign in to My Account and submit a ticket, but my only option on the website is to download the app.

So I have no options on the app, no options on the website. Anyone know what to do? I've already paid and have no access to any account controls.

Re: Subscription not activated

hTideGnow — Wed, 06 Dec 2023 19:21:15 GMT

hi @gmjerry

Logoff the app, wait 5 mins and try login again after the 5 mins

it should work after. But If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

Handy1 — Wed, 06 Dec 2023 19:24:46 GMT

@gmjerry is your Koodo account pre paid like PM or post paid . If pre paid you need to create account on app with temp PM phone number then get support to help you transfer it after activation .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

gmjerry — Wed, 06 Dec 2023 19:28:18 GMT

It's not a prepaid account. I was able to finally submit a ticket though so hopefully I'll hear back soon. Thanks though!

Re: Subscription not activated

gmjerry — Wed, 06 Dec 2023 19:28:49 GMT

I've logged on throughout the day and nothing changed. I was able to finally submit a ticket though so hopefully I'll hear back soon. Thanks though!

Re: Subscription not activated

Handy1 — Wed, 06 Dec 2023 19:30:24 GMT

@gmjerry Ok , you should get a reply with in the hour sometimes longer , but keep an eye on your community inbox for their reply , or you can use this link to the community inbox to keep an eye out for their response

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage