topic Re: Unable to make payment in Get Support

Unable to make payment

DanDan — Tue, 04 Jan 2022 20:35:45 GMT

Hi there,

I'm trying to activate/make a payment on my plan. But i keep getting the message unable to verify card.

I've been using the same card all the while here. I just don't get why payment is not going through.

Thanks.

Re: Unable to make payment

Pier — Mon, 03 Oct 2016 13:53:17 GMT

Hi @DanDan,

Please contact @Shazia_K , @Mary_M in private to solve the problem. Sorry for that.

Yours,

Re: Unable to make payment

ryandanielt — Sat, 08 Oct 2016 00:12:03 GMT

Is it a prepaid card? Many merchant providers are making it harder and harder to use them.

Re: Unable to make payment

Mary_M — Sat, 08 Oct 2016 13:27:53 GMT

Good morning @DanDan

In order for a payment to process, the credit card must be associated to a Canada address and the info must be entered correctly (identical to your account issues)

Also, Visa/Debit may be a hit and miss - there is currently an issue processing payments with this type of card.

Please keep in mind that you can try using another one, or even topping up with vouchers!

I hope this helps,

Mary

Re: Unable to make payment

Canuck — Thu, 10 Nov 2016 20:52:02 GMT

So I'm having this issue now with a card I've been using for months here.

Any ideas? I've Pmed @Mary_MMary and @Shazia_K.I want to get this running before the promotion ends.