topic Re: Can’t get a hold of Customer Service to finish porting number in Get Support

Can’t get a hold of Customer Service to finish porting number

Hankum — Wed, 06 Dec 2023 01:01:49 GMT

I got the following message when trying to switch my number from Sasktel.

”Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat ”

I confirmed the message from Sasktel that switching the number was okay. I couldn’t chat when Public tried to phone me, and I haven’t been able to get a hold of them since. I can’t get a help ticket to load either. How can I continue this process?

Re: Can’t get a hold of Customer Service to finish porting number

softech — Wed, 06 Dec 2023 01:02:51 GMT

@Hankum

Did you use IMEI as the porting info? It is better to use account number of your old provider instead.

There is a number to call to talk to live support and you can update them with the account number. They can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Can’t get a hold of Customer Service to finish porting number

pmva — Wed, 06 Dec 2023 01:05:30 GMT

You can reach out to the CS AGent team via private message here,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There is also a porting team that is reachable by phone and I'll send you a message with that number.

EDIT: I'll skip sending you the number since @softech has it covered! Keep the link for the CSAgent handy in case you ever have a support issue.

Re: Can’t get a hold of Customer Service to finish porting number

Handy1 — Wed, 06 Dec 2023 01:18:51 GMT

@Hankum Should just use old providers account number and ignore the IMEI . I’ll send you the porting team number private message and they can re trigger the port request for you .

Re: Can’t get a hold of Customer Service to finish porting number

jfb — Wed, 06 Dec 2023 18:33:05 GMT

Hello. Is it possible to send me the number as well please? I have the same issue. Thanks.

Re: Can’t get a hold of Customer Service to finish porting number

Handy1 — Wed, 06 Dec 2023 18:33:56 GMT

@jfb Sent !

Re: Can’t get a hold of Customer Service to finish porting number

hTideGnow — Wed, 06 Dec 2023 18:35:34 GMT

Hi @jfb

sent, please check inbox

Re: Can’t get a hold of Customer Service to finish porting number

jfb — Wed, 06 Dec 2023 18:36:05 GMT

Thank you!