topic Re: Anyone else not getting verification codes? in Get Support

Anyone else not getting verification codes?

waqqaskhokhar — Wed, 06 Dec 2023 17:57:04 GMT

I have been trying to log into my PM account for over 2 hours now, and codes sent to my mobile are not coming through. All other regular SMS come and go just fine. Codes sent to my email to go through, but I can't get "full access" without codes sent to my phone.

Re: Anyone else not getting verification codes?

Handy1 — Wed, 06 Dec 2023 17:58:20 GMT

@waqqaskhokhar You can submit ticket with support to help you gain access to your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Anyone else not getting verification codes?

hTideGnow — Wed, 06 Dec 2023 17:58:30 GMT

HI @waqqaskhokhar

i got the code.

Try email. Click Didn't receive code in that screen and then click email, see if you get the code that way

Re: Anyone else not getting verification codes?

waqqaskhokhar — Wed, 06 Dec 2023 17:59:21 GMT

Like I mentioned, email codes work, but I can't get full access to my account unless the code is sent to my mobile.

Re: Anyone else not getting verification codes?

waqqaskhokhar — Wed, 06 Dec 2023 18:00:34 GMT

Thanks for the tip. I sent them a message.

Re: Anyone else not getting verification codes?

Handy1 — Wed, 06 Dec 2023 18:02:23 GMT

@waqqaskhokhar They usually reply with in the hour sometimes longer , just keep an eye on your community in box for their response. Or you can use this direct link to your community in box to keep an eye out

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Anyone else not getting verification codes?

will13am — Wed, 06 Dec 2023 18:09:12 GMT

@waqqaskhokhar , if you are able to receive email 2FA you should be able to get into your online account. From there you can check your eversafe profile, check and update the linked phone number. No support required.

Re: Anyone else not getting verification codes?

waqqaskhokhar — Wed, 06 Dec 2023 19:22:44 GMT

When I first logged in via a desktop browser, it allowed me to get a 2FA code via email. Then, unless I'm missing something, I click on "My Account" and it won't let me get past that screen without a 2FA sent to my phone.

Ok, while I was writing that... someone changed something, because I tried logging in again on my phone app and it offered to send it to my email right away...

But once in, I had to re-enter my phone number and after I did, it sent a 2FA to my phone, and once again, I did not receive it...