topic Re: Porting Incomplete help in Get Support

Porting Incomplete help

Connor5 — Wed, 06 Dec 2023 06:03:44 GMT

I just switched over to public mobile and transfered my number, I got a message from my old provider asking for confirmation, I confirmed. I then got a message from public mobile stating they were having trouble transferring my number and would contact me shortly that was at least 8 hours ago. I can message out and call out but connot receive anything in. Anyone know how to help. Thanks.

Re: Porting Incomplete help

Hollister — Wed, 06 Dec 2023 06:03:56 GMT

@Connor5

You may want to contact an agent:

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Porting Incomplete help

computergeek541 — Wed, 06 Dec 2023 06:05:53 GMT

@Connor5 wrote:
I just switched over to public mobile and transfered my number, I got a message from my old provider asking for confirmation, I confirmed. I then got a message from public mobile stating they were having trouble transferring my number and would contact me shortly that was at least 8 hours ago. I can message out and call out but connot receive anything in. Anyone know how to help. Thanks.

I wouldn't wait for someone at Public Mobile to contact you. That doesn't always happen. To get this type of issue fixed, please use the chatbot to open a ticket:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system gives an error message, send a private message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437