topic Re: SMS in Get Support

SMS

Gemmaeileen — Wed, 06 Dec 2023 04:38:55 GMT

Hi 🙂

I switched over to Public Mobile from Roger's last week and everything went fine beside one issue.
It seems that i cannot receive group texts (sms) anymore (group meaning a mix of iphone and android users). I get added in groups but I don't see that nor I receive the texts.

I used to receive them before all the time, but since the transfer I am no longer able to get them. If someone could please help resolve this issue, it would be much appreciated.
Group texts are important form me, as I use this option quite often.

Thanks so much in advance for the help.

Gemma

Re: SMS

hairbag1 — Wed, 06 Dec 2023 04:39:23 GMT

@Gemmaeileen

it's a long-shot but...have the moderator of the group text create a new group with you in it. See if that does the trick.

Re: SMS

Sansan — Wed, 06 Dec 2023 04:46:43 GMT

@Gemmaeileen did you check to see by mistake your mms and group messages were disabled? Maybe try the settings and go to notifications in your phone and see what's there.

Also resetting the phone

Re: SMS

Gemmaeileen — Wed, 06 Dec 2023 04:44:49 GMT

Thanks for your response 🙂 @hairbag1...tried that and didnt work either.

Re: SMS

Gemmaeileen — Wed, 06 Dec 2023 04:50:27 GMT

Thanks @Sansan for your respond. I did both and it worked for one text only. Did not get the other ones 😞 It has something to do with the transfer for sure. Maybe something else has been disabled that i dont know about. It was working just fine before i switched over 😕 I cant find the option to contact Public Mobile directly.

Re: SMS

Sansan — Wed, 06 Dec 2023 04:52:41 GMT

I'm sorry to hear that. If you tried everything and it's not working it's possible that public mobile doesn't support this feature. Hopefully not.

Send a message to customer service and explain the issue and see what they say. Keep us informed if you can. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SMS

Phil_Adelphus — Wed, 06 Dec 2023 11:51:22 GMT

@Gemmaeileen Is it definitely SMS you are using rather than MMS?

Re: SMS

will13am — Wed, 06 Dec 2023 15:51:10 GMT

@Gemmaeileen , I believe group text are sent as MMS. What phone are you using? It's possible the MMS APN settings could be incorrect.