topic Re: Overcharge in Get Support

Overcharge

Fred-27 — Tue, 05 Dec 2023 23:42:40 GMT

How can i get a refund, and stop the payment ?

Re: Overcharge

Chalupa_Batman — Tue, 05 Dec 2023 23:45:50 GMT

Hey @Fred-27

If you feel you were over charged, please reach out to a CS Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharge

softech — Tue, 05 Dec 2023 23:49:14 GMT

@Fred-27

PM is prepaid provider and do not provide refund

To stop future payments, turn off Pre-authorized payment. To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Overcharge

Fred-27 — Tue, 05 Dec 2023 23:51:12 GMT

No longer access to my account