topic Re: been overcharged in Get Support

been overcharged

LARY — Tue, 05 Dec 2023 20:36:55 GMT

upgraded to a better plan but been overcharged

Re: been overcharged

Handy1 — Tue, 05 Dec 2023 20:41:42 GMT

@LARY Did you change plan right away and not for next renewal ? If so then PM is right in charging you for the new plan upfront as it’s pre paid service . If that’s not the case and you changed it for renewal then submit ticket with support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: been overcharged

LARY — Tue, 05 Dec 2023 20:44:23 GMT

i had a plan but upgraded 2 days after paying for the month

Re: been overcharged

Handy1 — Tue, 05 Dec 2023 20:47:09 GMT

@LARY Unfortunately there’s nothing support can do as it’s pre paid it’s why it’s always advised to change plan for next renewal when you see a better plan being offered

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: been overcharged

softech — Tue, 05 Dec 2023 20:50:49 GMT

@LARY this was normal as you used Change Now option.

PM is a prepaid provider and do not provide partial refund if you change plan early. There were actually warning before you confirm the change with Change Now. You should have used Change on Renewal to schedule the change at the end of the cycle to avoid that

Re: been overcharged

Yummy — Tue, 05 Dec 2023 21:00:45 GMT

Please define and explain 'overcharged'