topic New Phone number Activation in Get Support

New Phone number Activation

JohnZee — Tue, 05 Dec 2023 19:41:53 GMT

My wife has a Public mobile subscription and gave me a folder with a SIM card.
I installed this Public Mobile SIM card into my new Iphone14.

I do not have any prior cell phone or service provider.

I installed the Public Mobile App to activate my Public Mobile SIM card.

When I click the "Confirm for Full Access" button, I get the next screen which requries a 6 digit code taht was sent to my new Public Mobile phone number.

However, I can nto get to my new phone number since it has not yet been activated !!

I seem to be in a security LOOP - how do I get past the security 6 digit code in order to activate nmy new phone number?

Thanks

Re: New Phone number Activation

Handy1 — Tue, 05 Dec 2023 19:46:06 GMT

@JohnZee You can use this direct link to support to help you regain access

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Phone number Activation

BKNS27 — Tue, 05 Dec 2023 21:52:22 GMT

@JohnZee

Didn’t you pick a new number to send the 2FA code to send it to with the PM SIM in your phone.

You could also click on Resend Code and have it sent by email.

Re: New Phone number Activation

JohnZee — Tue, 05 Dec 2023 22:02:07 GMT

hi - i just had to remove my SIM card and put it back into my phone. This was a "reboot" and the Iphone14 recognized and synced.
once the mesage were owrkign I coudl read my 6 digit sercurity code and complete the set-up !

Re: New Phone number Activation

Handy1 — Tue, 05 Dec 2023 22:03:22 GMT

@JohnZee We happy to hear it and welcome to public mobile 🙂