topic CS_AGENT HELP PORTING NUMBER in Get Support

CS_AGENT HELP PORTING NUMBER

jw777 — Tue, 05 Dec 2023 19:01:24 GMT

HELP PORT MY NUMBER

This is so frustrating. Your service is broken.

Re: CS_AGENT HELP PORTING NUMBER

hTideGnow — Tue, 05 Dec 2023 19:02:51 GMT

can your PM sim connects to PM network? can you make outbound calls?

if you cannot make outbound calls, it is not porting but an account problem, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if you can make outbound and just not receive inbound calls, then first reboot your phone and check agian

if same, wait an hour and try again (porting can take an hour after you replied YES).

If still no inbound, then call Porting team for update. I will send you the porting team number, check your Community inbox

Re: CS_AGENT HELP PORTING NUMBER

Handy1 — Tue, 05 Dec 2023 19:03:30 GMT

@jw777 You can use this direct link for support , but I’ll also private message you the porting team number , and they ca re trigger the port request for you . Remember to leave old providers SIM card in the phone to the reply YES to the confirmation text to port also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437