topic Re: Transferring my number in Get Support

Transferring my number

Notepad23 — Tue, 05 Dec 2023 23:52:45 GMT

Hi,

I've recently signed up for public mobile. I've made an account, subscribed to a plan and ordered a SIM. I have put my new public mobile SIM in my phone and completed the account setup. I've requested for my old number to be ported from public mobile but haven't received the authorization request. It's been 2 days since and I can still talk/text on my freedom SIM but my public mobile SIM doesn't work. Please help, it's very frustrating that there is no support for Public Mobile and the chatbot leads in endless circles.

Re: Transferring my number

Handy1 — Tue, 05 Dec 2023 18:25:31 GMT

@Notepad23 You need to keep old providers SIM card in phone to reply yes to the confirmation text , no worries I’ll send you porting team number private message . They ca re trigger port request for you

Re: Transferring my number

Sansan — Tue, 05 Dec 2023 18:26:26 GMT

Looks like it was not successfully done. I will send you a private message with a phone number to call.