topic Re: Number has changed in Get Support

Number has changed

CraigBarton — Tue, 05 Dec 2023 16:42:27 GMT

I have 4 lines. I've been with PM for 2 months. All of a sudden PM is saying 2 of my llines are unable to port the original numbers and have changed the numbers. I can't get a hold of them to rectify. Help.

Re: Number has changed

BKNS27 — Tue, 05 Dec 2023 16:44:50 GMT

@CraigBarton

I will pm your the Porting Department number.

Re: Number has changed

TheSterlinger — Tue, 05 Dec 2023 16:45:45 GMT

You can submit a ticket to a Public Mobile CS agent and they can help you. I will also send you the porting number for Public Mobile check your inbox. Click your avatar and click messages.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number has changed

Handy1 — Tue, 05 Dec 2023 16:46:08 GMT

@CraigBarton Here’s a direct link to support to submit ticket . I’ll also send you the porting team number private message for status update on the port and they can re trigger it if needed

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number has changed

hTideGnow — Tue, 05 Dec 2023 16:46:56 GMT

HI @CraigBarton

They usually won't change number on any account. Better to check with agent and ask them to investigate

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number has changed

softech — Tue, 05 Dec 2023 16:50:25 GMT

HI @CraigBarton

your porting was not completed. Your old provider should have sent you a porting authorization text and you likely have missed it. If the porting was not authorized for over a month, PM has no choice but to cancel the porting request and re-assign you a new number

you should login to your old provider and confirm if those lines are still active, ie, you are still paying for it

if you have told old sim card, you can also confirm that by putting the old sim card back. Those old sim for the 2 lines should still be active and have service

If that is the case, you need to resubmit porting request. Please login My Account, go to Profile, click Transfer number and submit Transfer number Request and provide them the old provider's account number.

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

This time, please leave the old provider sim card in the phone, reply YES to complete the number transfer