topic Re: MyHotSpot in Get Support

MyHotSpot

Rict — Tue, 05 Dec 2023 15:51:48 GMT

When I try to turn on MyHotSpot I get "Contact PublicMobile". However not sure to whom I should contact.

Re: MyHotSpot

hairbag1 — Tue, 05 Dec 2023 15:52:51 GMT

@Rict

this link should be what you're looking for...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: MyHotSpot

Handy1 — Tue, 05 Dec 2023 15:53:07 GMT

@Rict There was an issue with hot spot couple days ago . Maybe try and reboot the phone first . But you can use this direct link to support should try be needed

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: MyHotSpot

hTideGnow — Tue, 05 Dec 2023 15:53:09 GMT

@Rict

"MyHotSpot"?

PM does not block the use of hotspot. There was a problem on the weekend but it is now fixed

Try to reboot your phone, try Reset all networks

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: MyHotSpot

Rict — Tue, 05 Dec 2023 16:03:18 GMT

Same issue.
Message says PM must enable PHS on this device
Put in a ticket>

Re: MyHotSpot

Handy1 — Tue, 05 Dec 2023 16:04:05 GMT

@Rict Use this link to contact support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: MyHotSpot

hTideGnow — Tue, 05 Dec 2023 16:04:45 GMT

HI @Rict

what kind of phone is that?

did you setup hotspot using the phone's own setting or you are using app? don't use the app, just use the settings, that can be done easiliy

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: MyHotSpot

Phil_Adelphus — Tue, 05 Dec 2023 16:07:00 GMT

Someone else mentioned this problem yesterday or the day before. I don't know that it is related to the problem over the weekend because my hotspot didn't work then but the other device connected to it although there was no internet access. There was no contact the carrier notification. I don't know if the other case was resolved.

Re: MyHotSpot

Gwanzi — Tue, 05 Dec 2023 16:30:42 GMT

i think there are two possible problems, one is your phone, another is SIM card itself, when do you get your SIM card.

Re: MyHotSpot

Rict — Tue, 05 Dec 2023 16:39:34 GMT

Iphone X - Personal hotspot worked with Rogers>
PM Sim about 2 years ago