topic Re: Don't have network data connection in Get Support

Don't have network data connection

Naimedir — Tue, 05 Dec 2023 13:45:31 GMT

I changed my my plan and it's starting today. Could this be a problem?

Re: Don't have network data connection

TheSterlinger — Tue, 05 Dec 2023 13:48:59 GMT

You can speak submit a ticket to a Public Mobile CS agent to see why you don’t have mobile data.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Don't have network data connection

Phil_Adelphus — Tue, 05 Dec 2023 13:49:17 GMT

@Naimedir Are voice calling and texting working and it's just data that isn't, or is nothing working?

Re: Don't have network data connection

Handy1 — Tue, 05 Dec 2023 13:51:40 GMT

@Naimedir Did you change plan immediately and not on renewal ? If so try to reboot the phone and or reset network settings see if that helps . If same you can use this direct link to support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Don't have network data connection

Naimedir — Tue, 05 Dec 2023 13:51:41 GMT

Just data isn't working

Re: Don't have network data connection

Naimedir — Tue, 05 Dec 2023 13:55:00 GMT

Did now. Thanks

They say submitting a ticket isn't helpful because nobody answers

Re: Don't have network data connection

hTideGnow — Tue, 05 Dec 2023 13:55:28 GMT

HI @Naimedir

this is a very common problem after a plan change.

First reboot the phone once and then try to click Reset All Networks

if same, please submit a ticket with CS Agent and they can refresh your account to fix it
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Don't have network data connection

Naimedir — Tue, 05 Dec 2023 13:57:12 GMT

I submitted the change a week ago on renewal. It's today

Re: Don't have network data connection

Phil_Adelphus — Tue, 05 Dec 2023 14:01:58 GMT

@Naimedir "They say submitting a ticket isn't helpful because nobody answers "

The chatbot/ticket system is hit and miss, but the link you've been given is for a private message directly to a customer service agent. If you don't get a reply in an hour or two check your private message Sent folder to make sure your message actually went. If you don't see an envelope icon at the top right of this page indicating a reply, then click on your avatar and see if there is anything under Messages. Replies are easily overlooked when there is no envelope (which depends on device).

Re: Don't have network data connection

gpixel — Tue, 05 Dec 2023 14:02:58 GMT

@Naimedir

next time when changing plans make sure to manually add funds to the total amount of the plan you wish change to. this is a common glitch that happens when autopay is used