topic Re: Data add-on not working. in Get Support

Data add-on not working.

AshelyArseneau — Tue, 05 Dec 2023 10:36:22 GMT

So I purchased a data add-on because I needed to remove the throttle on my account and go back to my 5G network; and I noticed that my service was still slow. Checked into my account and I had used 35% of my data add-on however my data throttle for the lower speed was on… Curious to know how many times I purchased extra data without it being applied to my account, and of course now I’m unable to creat a ticket for these answers.

Re: Data add-on not working.

Phil_Adelphus — Tue, 05 Dec 2023 10:47:52 GMT

@AshelyArseneau Is it possible the add-on expired or did you buy it less than 30 days ago? I thought purchased data add-ons were supposed to work wirh the 5G unlimited plans even thought the bonus gift data add-ons don't.

The ticketing system is unreliable of late, until they hopefully fix it for customer service best to use private messaging directly to agents using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data add-on not working.

Handy1 — Tue, 05 Dec 2023 10:49:58 GMT

@AshelyArseneau You can use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437