topic Cancelation in Get Support

Cancelation

TiredofPM — Tue, 05 Dec 2023 09:26:54 GMT

I need to cancel my account

when I try to sign in to my account, it recognizes my name and asks me to set up my subscription?
I’ve been a customer for years.
I need my account number to port my phone number.

I just want out of public mobile

please help, this has been immensely frustrating.

how can I speak to an actual person?

Re: Cancelation

BKNS27 — Tue, 05 Dec 2023 09:52:29 GMT

@TiredofPM

If you were a member for years. You should know that you can’t talk to any PM staff…only by private messaging.

You can private message a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Staff hours are 9:00am to 10:00pm EST.

Your new carrier can also port your number over by using the IMEI of your phone.

Re: Cancelation

Handy1 — Tue, 05 Dec 2023 10:27:48 GMT

@TiredofPM You can port your number out and it will close your account or turn of auto subscribe or lastly you can get support to remove credit card info on file right away

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611

and here’s a direct link for support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelation

LitlLdy — Tue, 05 Dec 2023 10:46:31 GMT

@TiredofPM , is there any chance that you save your welcome email from Public Mobile? I still have mine & it included my account number on it!

Re: Cancelation

TiredofPM — Thu, 07 Dec 2023 00:28:23 GMT

Yes your reply is most helpful

funny you should mention that because I DID SPEAK TO SOMEONE

edtied by computergeek541: inappropriate comments removed as per terms of service