topic Re: Forgot email in Get Support

Forgot email

Kiki94 — Tue, 05 Dec 2023 06:44:52 GMT

I have forgotten the email I signed up with and cannot access said email. What can I do? I need to update billing info.

Re: Forgot email

BKNS27 — Tue, 05 Dec 2023 06:48:30 GMT

Click on Forgot Email when you try login on Eversafe ID.

Create a Eversafe ID if you are an longtime member that haven’t created one so click on Sign Up after you got your email address.

Re: Forgot email

Kiki94 — Tue, 05 Dec 2023 06:57:57 GMT

When I click forget email, it makes me enter my phone number and then it says "we've sent an email to the address in the account" but I do not know which email I used to sign up my account. Please note, this account is not the account my phone is registered to, I made this account just to post here.

Re: Forgot email

BKNS27 — Tue, 05 Dec 2023 07:58:51 GMT

@Kiki94

Did you try looking into potential email address for the Welcome to PM email?

Your only other option is to contact a CS_Agent and they will retrieve your email so private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their hours are 9:00am to 10:00pm EST and they will get back to you tomorrow morning.

Re: Forgot email

LitlLdy — Tue, 05 Dec 2023 10:58:30 GMT

@Kiki94 wrote:
When I click forget email, it makes me enter my phone number and then it says "we've sent an email to the address in the account" but I do not know which email I used to sign up my account. Please note, this account is not the account my phone is registered to, I made this account just to post here.

@Kiki94 , it was supposed to show your partial email address! They must have changed the option to see that! 😞

View your partial email address: After confirming your identity, you'll be able to see a partially hidden version of your email address. An email will also be sent to your registered email address.