topic Re: Changing a plan immediately due to unforeseen circumstances in Get Support

Changing a plan immediately due to unforeseen circumstances

SparkleHeart82 — Tue, 04 Jan 2022 10:03:14 GMT

I am currently out of my home province and there has been an unexpected death in the family as my boyfriend's father died of a massive stroke. 😭 I have the $15 plan with add on minutes but find myself using them up. The phone has been my lifeline as I have been checking in on family and my boyfriend as he's having a really difficult time. Is it difficult to switch to an unlimited plan immediately? TIA

Re: Changing a plan immediately due to unforeseen circumstances

JK8 — Sat, 04 Dec 2021 07:29:40 GMT

@SparkleHeart82 wrote:
I am currently out of my home province and there has been an unexpected death in the family as my boyfriend's father died of a massive stroke. 😭 I have the $15 plan with add on minutes but find myself using them up. The phone has been my lifeline as I have been checking in on family and my boyfriend as he's having a really difficult time. Is it difficult to switch to an unlimited plan immediately? TIA

You can go into self service and change your plan. All plans now (except $15 plan) have unlimited calling and texting in Canada, regardless of province. You can choose the $25 plan which is the next one up if that suits you. If you choose change plan immediately you forfeit whatever is left on your $15 plan and have to pay the full price of your new plan, otherwise you can choose change plan on next renewal date.

Re: Changing a plan immediately due to unforeseen circumstances

sunflowershine — Sat, 04 Dec 2021 07:24:51 GMT

@SparkleHeart82 Sorry to hear your situation. If you have just used up your current 100 minutes, you don't need to change your plan. You can buy $5 add-on for 500 minutes. You don't need to use them up in one cycle. Unused minutes will be available to use in your account until 0 minute left.

Besides, PM is giving out a bonus during Christmas. Once you receive a text message from PM, you can type "Yes" to reply. You will have extra 500 minutes and 2 GB of data add to your account.

Re: Changing a plan immediately due to unforeseen circumstances

SparkleHeart82 — Sat, 04 Dec 2021 07:44:43 GMT

@sunflowershine @I have yet to receive a text for the holiday bonus, as this would really help me out right now. I will just add more minutes for the time being. And thanks. It's really hard to be so far away, especially as this was very unexpected😪

Re: Changing a plan immediately due to unforeseen circumstances

SparkleHeart82 — Sat, 04 Dec 2021 07:39:10 GMT

I already have my 100 minutes used up so not really much to be forfeited. Would the new plan take effect immediately?

Re: Changing a plan immediately due to unforeseen circumstances

JK8 — Sat, 04 Dec 2021 07:45:41 GMT

@SparkleHeart82

Yes, it would if you choose change plan immediately.

Re: Changing a plan immediately due to unforeseen circumstances

SparkleHeart82 — Sat, 04 Dec 2021 07:46:44 GMT

@JK8 thanks

Re: Changing a plan immediately due to unforeseen circumstances

JK8 — Sat, 04 Dec 2021 07:47:48 GMT

@SparkleHeart82

Make sure you clear your browser cache and cookies and then go incognito. Chrome browser works well.