topic Re: no network acess in Get Support

no network acess

stefaniaIeraci — Tue, 05 Dec 2023 00:28:52 GMT

I was just speaking with Alex and he has not responded for the last 30mins... I have no access to call and receive calls, text messaging etc... states I have no network since 2:30pm... Can someone please help! I was waiting for a very important call... Please this needs to be fixed!

Re: no network acess

Handy1 — Tue, 05 Dec 2023 00:31:50 GMT

@stefaniaIeraci You just need to wait to the CS Agent to respond back to you is all ya can really do

Re: no network acess

stefaniaIeraci — Tue, 05 Dec 2023 00:37:21 GMT

Thats a horrible solution given I have been without access since 2:30pm! Can you send me a new SIM card ASAP!

Re: no network acess

Phil_Adelphus — Tue, 05 Dec 2023 01:08:07 GMT

@stefaniaIeraci Have you checked that your account is not suspended and that there are no outages in your area (there are some in the west and some places in Quebec according to the Telus outage map).

Re: no network acess

stefaniaIeraci — Tue, 05 Dec 2023 01:33:04 GMT

yes.. alex said everything looked okay in that regard! we tried switching the sim to another phone and still no network service

Re: no network acess

gpixel — Tue, 05 Dec 2023 02:26:50 GMT

@stefaniaIeraci

what are the conditions? did the account just renew? what location are you in?

Re: no network acess

stefaniaIeraci — Tue, 05 Dec 2023 02:54:30 GMT

i live in toronto... and i have had this for for a month or so

Re: no network acess

gpixel — Tue, 05 Dec 2023 03:08:15 GMT

@stefaniaIeraci

can you login to your self serve account and see what it says. maybe your account failed to renew. it's hard to diagnose the issue with no information

Re: no network acess

stefaniaIeraci — Tue, 05 Dec 2023 03:16:24 GMT

everything looks okay when i see from my account. I had someone renew it twice today since i have not had any access but nothing has changed.. i find that there is no one here that is helping me.. I am not sure why I cannot speak to someone

Re: no network acess

softech — Tue, 05 Dec 2023 03:17:48 GMT

@stefaniaIeraci

if you have another phone, test the sim card in that phone. By doing that, it can force a sim reprovision and it could resolve your call issue

Re: no network acess

stefaniaIeraci — Tue, 05 Dec 2023 03:18:01 GMT

when i try to call it just says I am not registered on the network... Can someone register me on the network! why am i paying if i cannot use my phone

Re: no network acess

stefaniaIeraci — Tue, 05 Dec 2023 03:22:05 GMT

yes i have tried that twice. still doesnt work

Re: no network acess

softech — Tue, 05 Dec 2023 03:25:59 GMT

@stefaniaIeraci

again, what phone do you have? and I guess you tried Reset All networks already?

Please reply support once more and specifically ask them to reprovision your account

Re: no network acess

Phil_Adelphus — Tue, 05 Dec 2023 03:27:59 GMT

@stefaniaIeraci You said you have had this for a month or so, you mean the account with Public Mobile and you transferred a phone number from another carrier?

Re: no network acess

stefaniaIeraci — Tue, 05 Dec 2023 03:29:52 GMT

i have a samsung phone... yes I have.. i am sorry who can help me to reprovision my account? I am not sure, no one is responding

Re: no network acess

stefaniaIeraci — Tue, 05 Dec 2023 03:30:19 GMT

support

Re: no network acess

softech — Tue, 05 Dec 2023 03:34:36 GMT

@stefaniaIeraci reply the message from CS_Agent on your inbox and ask them to reprovision your account

and what Samsung phone is that?

Re: no network acess

stefaniaIeraci — Tue, 05 Dec 2023 03:36:12 GMT

yes my public mobile account has been for a month and a bit... I transferred my phone number from another carrier

Re: no network acess

softech — Tue, 05 Dec 2023 03:38:35 GMT

@stefaniaIeraci

but your data is working, right?

Re: no network acess

stefaniaIeraci — Tue, 05 Dec 2023 03:39:36 GMT

i am using my home wifi..