Incorrect ESN/MEID text message

GI1231 — Tue, 05 Dec 2023 04:15:08 GMT

Hello, I initiated the transfer number process a couple hours ago, and I got a text right away from Public Mobile with the wrong ESN etc message. No one contacted me. Please advise how this can be resolved.

Re: Incorrect ESN/MEID text message

softech — Tue, 05 Dec 2023 04:15:50 GMT

@GI1231

It is better (and safer) to use account number of your old provider instead of IMEI/ESN

There is a number to call to talk to live support and you can update them with the account number. They can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

topic Re: Incorrect ESN/MEID text message in Get Support

Incorrect ESN/MEID text message

Re: Incorrect ESN/MEID text message