topic Re: Usage history in Get Support

Usage history

mmaglanq — Mon, 04 Dec 2023 02:28:49 GMT

I am unable to see my usage history, it only shows up to Nov 30th and nothing else afterwards. I changed filters, logged on and off my account and no usage history showing. I've never had this issue before, anyone experiencing this same problem?

Re: Usage history

hairbag1 — Mon, 04 Dec 2023 00:43:02 GMT

@mmaglanq

I'm logged in on a laptop and looks fine to me. My filter is set to Last 7 days....looks correct to ~~now~~. Dec 1st.

Re: Usage history

HALIMACS — Mon, 04 Dec 2023 00:47:17 GMT

Try using another browser, device.

If you're using mobile, try laptop or desktop.

Or vise versa.

Re: Usage history

mmaglanq — Tue, 05 Dec 2023 03:10:21 GMT

Thanks for your reply. I still wasn't able to get it open and today Public Mobile had a message stating this:

We're currently unable to display Usage History after December 2nd. We're actively working to fix this issue and appreciate your patience. If you need recent usage details urgently, please contact our Customer Support Agent.