topic Re: Poor reception near Nanaimo Skytrain Station in Get Support

Poor reception near Nanaimo Skytrain Station

Markymark1 — Sat, 09 Dec 2023 23:54:10 GMT

My bars of reception is at most two bars if not one bar. Data doesn’t work. I have sent a private message to Public Mobile customer agent but no response yet.

Re: Poor reception near Nanaimo Skytrain Station

will13am — Tue, 05 Dec 2023 02:24:45 GMT

@Markymark1 , the reception is not something an agent can do anything about. It's an artifact of tower locations in the area. What network are you connecting to? Perhaps try using LTE instead of 5G.

Re: Poor reception near Nanaimo Skytrain Station

softech — Tue, 05 Dec 2023 02:24:50 GMT

@Markymark1

did you message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

For your network issue, What phone do you have? brand and model?

try Reset All networks, and try changing your network mode, test 4G and 3G and see if it makes a difference

Re: Poor reception near Nanaimo Skytrain Station

Markymark1 — Tue, 05 Dec 2023 02:31:06 GMT

iphone 15 pro max. i will try 4G. it's just super slow or doesn't work in my area. i am just hoping that by raising the issue maybe one day they can put a cell tower in the area one day. previously on the rogers network, the reception is somewhat better so i can use my phone data.

Re: Poor reception near Nanaimo Skytrain Station

softech — Tue, 05 Dec 2023 02:33:23 GMT

@Markymark1

if you have iPhone, try changing the network to 5G On and 5G Auto as well

to make a formal complaint, please message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Poor reception near Nanaimo Skytrain Station

gpixel — Tue, 05 Dec 2023 02:45:47 GMT

@Markymark1

5g isn't as prevalent as most people think. it's not very good at penetrating solid objects. if you're a new customer I would ask them to reset the network on their end. and remove and reinstall the sim