topic Re: No 5G in Get Support

No 5G

Sburke — Tue, 05 Dec 2023 01:39:13 GMT

recently switched to public mobile for the Black Friday deal. Signed up for the 5G plan, using an iPhone 12, but 5G doesn’t even come up in cellular data options in my phone’s settings. My husband signed up a day earlier, same plan and phone, and his all works fine.

also, my email and the public mobile app won’t work for me unless I’m connected to wifi. has anyone else experienced this?

@CS_Agent

Re: No 5G

softech — Tue, 05 Dec 2023 01:41:56 GMT

@Sburke

Make sure Carrier profile is updated, then reboot the phone and click Reset Networks settings and test again

Also, go to Network mode and change it to 5G ON and test

Re: No 5G

Sburke — Tue, 05 Dec 2023 01:50:26 GMT

Carrier shows public mobile. 5G doesn’t show up as an option. Could it be because the phone is still on iOS 15?

Re: No 5G

BKNS27 — Tue, 05 Dec 2023 02:08:54 GMT

@Sburke

Try updating your iPhone to iOS 17.1.2 then enable 5G.