topic Can’t get into eversafe avcount in Get Support

Can’t get into eversafe avcount

Nina1234 — Tue, 05 Dec 2023 01:48:49 GMT

Just purchased a nee plan, activated the eSIM with a new number. I am able to make outgoing calls with the new service but not receiving texts or calls on it. I can sig in to PM but then it asks me to sign in to eversafe and they are sending the code to the number that doesn’t work. Problem is I am not receiving texts on the number they are sending to and no option to send the code to email.
How do I get this fixed? This is ridiculous!

softech — Tue, 05 Dec 2023 01:49:50 GMT

if you click Resend code, is 'Send email" an option there?

Also, did you port in your number? are you receiving incoming calls on PM sim?

Nina1234 — Thu, 07 Dec 2023 14:34:46 GMT

If I click resend code, it never gives me other options. It just resend the code to the phone number that cannot receive texts.

and no, I did not port a phone number. It was a new activation with a new phone number that has never been in use.