topic Re: Eversafe verification text in Get Support

Eversafe verification text

MalikTyne31 — Mon, 04 Dec 2023 22:54:19 GMT

Why won’t my Eversafe verification text come to my number? I press resend I still receive no text.

Re: Eversafe verification text

Handy1 — Mon, 04 Dec 2023 23:02:23 GMT

@MalikTyne31 Try the don’t get code option it may give you option for email instead . If still no luck please submit ticket with support using this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Eversafe verification text

JuicySquid — Mon, 04 Dec 2023 23:22:46 GMT

Sometimes the phone also matters. I have trouble receiving text using my 1st gen iPhone SE, but noproblem with current phone

Re: Eversafe verification text

Chalupa_Batman — Mon, 04 Dec 2023 23:32:29 GMT

Hey @MalikTyne31

Try this.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that. You may need to press it a few times.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Re: Eversafe verification text

MalikTyne31 — Mon, 04 Dec 2023 23:45:41 GMT

Re: Eversafe verification text

MalikTyne31 — Mon, 04 Dec 2023 23:41:36 GMT

Re: Eversafe verification text

Chalupa_Batman — Mon, 04 Dec 2023 23:43:07 GMT

Keep clicking it over and over again. It SHOULD eventually pop up.

Re: Eversafe verification text

gpixel — Tue, 05 Dec 2023 02:48:32 GMT

can we vote for an option to enable or disable two factor authentication? imo it's redundant and another way for someone who has a stolen device to gain access to ones account