topic Overcharge in Get Support

Overcharge

Fred-27 — Mon, 04 Dec 2023 23:39:44 GMT

I have been overcharge 17.25 per months, i quit public mobile and i am still charge on my crédit card. How can i get a refund?7

Re: Overcharge

Chalupa_Batman — Mon, 04 Dec 2023 23:41:26 GMT

You can reach out to a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharge

Handy1 — Mon, 04 Dec 2023 23:42:57 GMT

@Fred-27 You need to submit ticket with support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharge

hairbag1 — Mon, 04 Dec 2023 23:45:34 GMT

@Fred-27

did you port your number away to the new network before renewal ? Did you disable Auotopay before you left ? Unless you disable autopay, nobody knows if you quit PM or not.

Re: Overcharge

Fred-27 — Mon, 04 Dec 2023 23:53:37 GMT

I didnt want to do it until my number was transfer, after i could not get into the system...

Re: Overcharge

Fred-27 — Mon, 04 Dec 2023 23:55:12 GMT

I did,