topic Re: Transfer my number in Get Support

Transfer my number

Mamon — Mon, 04 Dec 2023 21:21:48 GMT

I am trying transfer my number to another operator but unfortunately I have been informed the my account number is wrong taking into consideration that I provided them a correct account number

Please advise

Re: Transfer my number

hairbag1 — Mon, 04 Dec 2023 21:24:59 GMT

@Mamon

where are you porting to ? You prolly did this..but...double check that you sent correct account number...just in case you fouled it the first attempt.

Re: Transfer my number

chr15 — Mon, 04 Dec 2023 21:25:37 GMT

hi @Mamon

If you haven't already, I'd send a message to @CS_Agent through this link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I'd triple check the account number to ensure that it's correct

Re: Transfer my number

BKNS27 — Mon, 04 Dec 2023 21:37:19 GMT

@Mamon

You can login to your account and go to View History Payment then click on download and print out all your account information including account number…bring that to your new carrier.

Please note that your account must be activate before you can port your number over to new carrier so keep up with your monthly payment.