topic Re: Change mobile data plan company in Get Support

Change mobile data plan company

christyyyy — Mon, 04 Dec 2023 21:04:50 GMT

Hi,

I would like to switch to another company for mobile data plans. However, I paid for a new month on Nov 28, 2023. Can I cancel the subscription and get partial refunds?

Another question is that can I bring my phone number to the new company?

Thank you.

Christy

Re: Change mobile data plan company

TheSterlinger — Mon, 04 Dec 2023 21:11:40 GMT

Hi @christyyyy ,

Sorry to hear that you want to leave. Public Mobile usually doesn’t offer refunds. To cancel your subscription log on to My Account on the drop down arrow click Payments then click Manage Subscription, turn off subscribed. To port out to keep your phone number you can follow this article.

https://www.publicmobile.ca/en/bc/get-help/articles/porting-out#:~:text=In%20order%20to%20transfer%20your,the%20request%20came%20from%20you.

Re: Change mobile data plan company

Phil_Adelphus — Mon, 04 Dec 2023 21:08:18 GMT

@christyyyy Public Mobile is prepaid so you are unlikely to get a refund. Just use it until about 3 days before your expiry then get your new carrier to transfer your number from PM to them. Your PM account must still be active when you do that or your number will be lost.

Re: Change mobile data plan company

hairbag1 — Mon, 04 Dec 2023 21:08:39 GMT

@christyyyy wrote:
Hi,

I would like to switch to another company for mobile data plans. However, I paid for a new month on Nov 28, 2023. Can I cancel the subscription and get partial refunds?...Your account will deactivate after you successfully port to new provider and there's no refubds or pro-rating.
Another question is that can I bring my phone number to the new company?...Yup
Thank you.

Christy

Re: Change mobile data plan company

christyyyy — Mon, 04 Dec 2023 21:11:51 GMT

Hi,

Thank you for your advice. How to keep my Public Mobile account active when I transfer my number?

Christy

Re: Change mobile data plan company

Sansan — Mon, 04 Dec 2023 21:20:16 GMT

You keep your public mobile account open. Do not close it contact the new provider and let them know you want to transfer your existing number to them. Once the transfer is complete, your public mobile account will be closed shortly after.

Re: Change mobile data plan company

BKNS27 — Mon, 04 Dec 2023 21:45:13 GMT

@christyyyy

Unfortunately, PM is a prepaid service so no refund. Not like postpaid service where you will get prorated for unused days.

Since you paid on November 28, I would suggest you stay on PM before your next renewal date which would be December 28 then port over to your new carrier 2 days before your renewal date. That way you don’t lose for the paid service until your next renewal date.