topic Phone numbers in Get Support

Phone numbers

margo77 — Mon, 04 Dec 2023 21:11:30 GMT

porting my number to telus

Re: Phone numbers

Phil_Adelphus — Mon, 04 Dec 2023 21:14:17 GMT

@margo77 You will have to ask Telus to initiate the port. Make sure to leave your PM sim in the phone until you have answered the authorization text from Telus

Re: Phone numbers

hairbag1 — Mon, 04 Dec 2023 21:14:01 GMT

@margo77

OK...see 'ya. Just make sure your PM account is active when you port to Telus. You should disable Subscribed before you go...

Re: Phone numbers

TheSterlinger — Mon, 04 Dec 2023 21:14:09 GMT

Hey @margo77 ,

To cancel your subscription log on to My Account on the drop down arrow click Payments then click Manage Subscription, turn off subscribed. To port out to keep your phone number you can follow this article.

https://www.publicmobile.ca/en/bc/get-help/articles/porting-out#:~:text=In%20order%20to%20transfer%20your,the%20request%20came%20from%20you

Re: Phone numbers

Sansan — Mon, 04 Dec 2023 21:15:50 GMT

Call telus or go on their website and locate an option to port or transfer phone. Have you done that yet? You have to keep your current provider and phone activated then contact the new provider to create an account to start the process.