topic Hotspot in Get Support

Hotspot

SierraPaterson — Mon, 04 Dec 2023 21:10:29 GMT

When I go to turn on my hotspot it says I need to contact Public Mobile to allow a

hotspot on this account. I’ve attempted to contact them but it’s been such a pain and I’m not getting anywhere.

Re: Hotspot

hairbag1 — Mon, 04 Dec 2023 21:12:22 GMT

@SierraPaterson

it should just work...but use this link to message Customer Support as they request..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Hotspot

Sansan — Mon, 04 Dec 2023 21:17:24 GMT

Has it ever worked before? I know there was an issue over the weekend, but it should be working now.

Re: Hotspot

hairbag1 — Mon, 04 Dec 2023 21:29:05 GMT

@SierraPaterson

as of yesterday, they apparently had that problem solved. Maybe not in your case. 😠

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-with-Mobile-Hotspot/td-p/1101913

Re: Hotspot

SierraPaterson — Mon, 04 Dec 2023 21:34:29 GMT

I’ve never been able to get my hotspot to work but haven’t had the time to deal with it. It’s always come up with the same error But now I need it for work. So it needs to get fixed.