topic stop automatic open subscription please, PM AGENT! in Get Support

stop automatic open subscription please, PM AGENT!

QUOCBAO — Mon, 04 Dec 2023 21:03:02 GMT

Re: stop automatic open subscription please, PM AGENT!

hairbag1 — Mon, 04 Dec 2023 21:06:57 GMT

@QUOCBAO

please log in to your account and you can disable Subscribed yourself...

added...

Alternative is to use this link to message Customer Support to scrub all credit card info from your account...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: stop automatic open subscription please, PM AGENT!

Chalupa_Batman — Mon, 04 Dec 2023 21:09:14 GMT

Hi @QUOCBAO

As @hairbag1 stated, this is primarily a self serve service. You can easily stop the service by clicking on that toggle. It means you'll only have service until the billing date arrives. After that the service will be shut down for non payment.

Re: stop automatic open subscription please, PM AGENT!

BKNS27 — Mon, 04 Dec 2023 21:47:26 GMT

@QUOCBAO

Did you just joined PM last week?

Could we get more detail? Are you not have service?

Re: stop automatic open subscription please, PM AGENT!

QUOCBAO — Mon, 04 Dec 2023 22:54:20 GMT

Thank so much for your help! I am so scarred of PM service. I must cancel and change to other provider

Re: stop automatic open subscription please, PM AGENT!

Chalupa_Batman — Tue, 05 Dec 2023 00:32:14 GMT

Why are you scared of PM? We here as a community are all customers like you. We like Public Mobile so much we come here to help others who need it. So, with that being said, if you are having issues or concerns, why don't you share them with us so we can help you figure things out. As much as porting out to another company can be someone easy, saving money, now that's a different story.

Re: stop automatic open subscription please, PM AGENT!

BKNS27 — Tue, 05 Dec 2023 01:22:04 GMT

@QUOCBAO

I get it!

It could be intimidating for members with minimal computer and cell phone (all the settings on their smartphone) knowledge. PM is all self-serve online service.

I have 2 friends that is the same way. They have no clue about most of the common settings on their phone and don’t want to learn or embrace the technology.

They just want to make calls and texting and that is it. They have a smartphone but want to use it like a flip phone.

I helped them setup activate and setup their account years ago…so far no problem. If they have issues, they always call me for help.

I would suggest you go with the other 2 big 3 3rd tier carriers for lower cost plans with live customer service.