https://productioncommunity.publicmobile.ca/t5/Get-Support/Transferring-number/m-p/1103237#M770739 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/356733">@CCS2</a>&nbsp; Sounds like the SIM needs to be reprovisioned . Is this physical sim and not eSIM if so you can try sim in another phone or reset network settings . If still no luck please submit ticket with support to help&nbsp;</P><P class=""><SPAN class="">send a&nbsp; private message &nbsp; To CS_Agents</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A><BR />&nbsp; &nbsp; </SPAN></P> Mon, 04 Dec 2023 16:51:09 GMT Handy1 2023-12-04T16:51:09Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Transferring-number/m-p/1103233#M770736 <P>I tried to transfer my number online, and I went through all the steps but for some reason I think it didn’t fully go through. My previous SIM card is still active and I can make phone calls and my public mobile one isn’t receiving any service just coming up with “SOS only”</P> Mon, 04 Dec 2023 16:48:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Transferring-number/m-p/1103233#M770736 CCS2 2023-12-04T16:48:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Transferring-number/m-p/1103237#M770739 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/356733">@CCS2</a>&nbsp; Sounds like the SIM needs to be reprovisioned . Is this physical sim and not eSIM if so you can try sim in another phone or reset network settings . If still no luck please submit ticket with support to help&nbsp;</P><P class=""><SPAN class="">send a&nbsp; private message &nbsp; To CS_Agents</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A><BR />&nbsp; &nbsp; </SPAN></P> Mon, 04 Dec 2023 16:51:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Transferring-number/m-p/1103237#M770739 Handy1 2023-12-04T16:51:09Z