topic Re: FB Messenger and WhatsApp voice calls-Plans issue in Get Support

FB Messenger and WhatsApp voice calls-Plans issue

eyerhyme — Mon, 04 Dec 2023 22:31:21 GMT

Hi,

Seems that FB Messenger and WhatsApp do NOT work for receiving or making voice/video calls. Why?

Also... many of us tried to sign up to the 40GB plan and upgrade to our next subscription cycle. Still waiting for a respond from PM on this.

Re: FB Messenger and WhatsApp voice calls-Plans issue

hairbag1 — Mon, 04 Dec 2023 16:23:14 GMT

@eyerhyme

my Whatsapp is making and receiving voice calls just fine...dunno about FB, not a user.

Re: FB Messenger and WhatsApp voice calls-Plans issue

Sansan — Mon, 04 Dec 2023 16:30:50 GMT

Hmm, calling from WhatsApp works for me. Not sure why it's not for you.

What is the error message you are getting when trying to upgrade plans? Are you on a phone or computer? Can you try another device? Same error? If so a d you already submitted a ticket to the below agent , I guess you just have to wait until some gets back to you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: FB Messenger and WhatsApp voice calls-Plans issue

computergeek541 — Mon, 04 Dec 2023 22:32:49 GMT

@eyerhyme wrote:
Hi,
Seems that FB Messenger and WhatsApp do NOT work for receiving or making voice/video calls. Why?
Also... many of us tried to sign up to the 40GB plan and upgrade to our next subscription cycle. Still waiting for a respond from PM on this.

Both work fine using Public Mobile's data service. Both Messneger and Whatsapp only need a working internet connection (whether mobile data or Wi-Fi). Are other activities using your mobile data connection working?

Re: FB Messenger and WhatsApp voice calls-Plans issue

Shirlz — Wed, 03 Jan 2024 14:39:17 GMT

I'm not able to talk with my contacts on FB messenger and whatsapp too. I can hear them good but my voice is very "choppy" they can't understand what I'm saying.

Re: FB Messenger and WhatsApp voice calls-Plans issue

Shirlz — Thu, 04 Jan 2024 04:51:36 GMT

Everything else works fine on my android. My iPad has no problem with FB messenger it's not with public mobile.

Re: FB Messenger and WhatsApp voice calls-Plans issue

computergeek541 — Thu, 04 Jan 2024 10:19:01 GMT

@Shirlz wrote:
I'm not able to talk with my contacts on FB messenger and whatsapp too. I can hear them good but my voice is very "choppy" they can't understand what I'm saying.

I've actually found the voice quality (in both directions) actually much better with both Whatsapp and Facebook Messenger.